Refund and cancellation policy

In short

• Bought in the Android app? Google Play handles the payment, and Google Play’s refund rules apply.
• Razorpay subscription (web app): cancel any time and keep Sadho Plus until the end of the period you paid for. No partial refund for the current period, except for failed or duplicate charges.
• PayU pass (web app): paid once and never renews. Not refundable once active, except for failed or duplicate charges.
• Need help? Write to [email protected]. We acknowledge within 48 hours and resolve within 30 days.

Bought in the Android app (Google Play)

Sadho Plus bought in the Android app is paid through Google Play, and Google Play’s refund rules apply. To ask for a refund, use Google Play’s refund process.

To stop it renewing, cancel in Google Play › Payments & subscriptions › Subscriptions. You keep Sadho Plus until the end of the period you paid for.

Bought on the web with Razorpay (renews automatically)

A Razorpay subscription renews automatically until you cancel it. Cancel any time in the web app at sadho.in/app: Profile › Sadho Plus › Cancel auto-renew. You keep Sadho Plus until the end of the period you paid for, and you are not charged again.

We don’t give partial refunds for the rest of the current period. If a payment failed but money was taken, or you were charged twice for the same period, we refund that charge.

A PayU pass (1 month or 1 year)

A PayU pass is paid once and never renews, so there is nothing to cancel: it simply ends after 1 month or 1 year.

Once a pass is active it is not refundable. If a payment failed but money was taken, or you were charged twice for the same pass, we refund that charge.

How to ask for a refund

For Razorpay and PayU payments, write to [email protected] with the subject “Refund” and tell us:

• the email address of your Sadho account;
• whether you paid with Razorpay or PayU, and the date and amount;
• the payment id from your receipt, if you have it;
• what went wrong — for example, a failed or duplicate charge.

We acknowledge your request within 48 hours and resolve it within 30 days. An approved refund goes back to the original payment method within 5–7 working days.

Please don’t send card numbers, UPI PINs, OTPs or passwords. We never ask for them.

Good to know

• Grace period. After a paid period ends, Sadho Plus stays on for 3 more days while a renewal is retried.
• Deleting your account does not cancel a subscription. Cancel a Google Play or Razorpay subscription first, then delete your account.
• Your payment details. Google Play, Razorpay and PayU handle payment. Sadho never sees or stores your card, UPI or bank details.

Questions

Write to [email protected]. For complaints, see Contact & grievance.

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