Contact & grievance

Help and support

For help with the app and general questions, write to [email protected]. Many answers are already on our Support page.

If an alarm did not ring, please include your phone model and Android version, and paste the Recent alarm events log from the app (see how to copy it).

Grievance Officer

Write to the Grievance Officer at [email protected] for privacy questions, data requests (access, correction, erasure, nomination under the Digital Personal Data Protection Act, 2023) and complaints about the app or this website.

Response times

• Acknowledgement: within 48 hours.
• Resolution: within 30 days.
• Never longer than 90 days.

To help us, write “Grievance” in the subject and tell us what happened, when, and what you would like us to do.

If you are not satisfied

If your grievance about personal data is not resolved to your satisfaction, or not answered within these times, you may complain to the Data Protection Board of India through its official online platform. For consumer complaints you may also approach the consumer commissions under the Consumer Protection Act, 2019.

17. Version history